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Eingehende Mail → Ticket

An e-mail to the workflow's address becomes a record: the AI reads the title, description and urgency, the sender gets a confirmation.

by FlowplanVersion 212 Nov 2026

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6 downloads · opened 0× in Flowplan

Look at the flow

From “E-Mail empfangen” (next) to “Felder auslesen”From “Felder auslesen” (next) to “Ticket anlegen”From “Ticket anlegen” (next) to “Absender bestätigen”E-mail receivedE-Mail empfangenE-mailE-mailAI: Extract fieldsFelder auslesenAI stepAICreate recordTicket anlegenSend e-mailAbsender bestätigenE-mailE-mail

Drag or use the arrow keys to move, + and − to zoom, 0 to fit. Tab picks a node, Enter shows its settings.

  • Trigger
  • AI – uses your instance's AI settings
  • E-mail – sends or receives e-mail

Inbound e-mail → ticket – An e-mail to the workflow's address becomes a record: the AI reads the title, description and urgency, the sender gets a confirmation.

This template comes with Flowplan and is in the public domain (CC0). Its content is in German.

What this workflow does

What it does

Starts with “E-Mail empfangen” (E-mail received): An e-mail arrives at an address that goes to this workflow. It receives e-mail.

  1. “Felder auslesen” (AI: Extract fields) – uses AI
  2. “Ticket anlegen” (Create record)
  3. “Absender bestätigen” (Send e-mail) – sends an e-mail

After the import you set:

  • E-mail address
  • Ticket database
  • Description (optional)
  • Uses AI steps (your AI settings)
  • Sends or receives e-mail
  • Arrives paused, without credentials – you review and activate it yourself.

Versions

  1. Version 2 · 12 Nov 2026 · Flowplan ≥ 0.9.4
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  2. Version 1 · 12 Nov 2026 · Flowplan ≥ 0.9.4
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